Public Services Consumers Satisfaction Index Methodology Application in Lithuania

Application of Natural Language Processing to Determine User Satisfaction in Public Services

Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend to test for significance of pre-determined factors thought to have an influence with no scalable means to identify other causes of user satisfaction. The gap...

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

Student satisfaction and loyalty in Denmark: Application of EPSI methodology

Monitoring and managing customers' satisfaction are key features to benefit from today's competitive environment. In higher education context, only a few studies are available on satisfaction and loyalty of the main customers who are the students, which signifies the need to investigate the field more thoroughly. The aim of this research is to measure the strength of determinants of students' s...

Consumers' satisfaction with primary health services in the city of Jeddah, Saudi Arabia.

OBJECTIVE To study consumers' satisfaction and socio-demographic correlates of satisfaction with services provided by Primary Health Care Centres in the city of Jeddah. METHODS Study subjects included the consumers visiting the Primary Health Care Centres during the study period. Four Primary Health Care Centres were randomly selected from Jeddah according to the geographical location. Sevent...

Assessment of general public satisfaction with public healthcare services in Kedah, Malaysia.

BACKGROUND Patient satisfaction is considered an essential component of healthcare services evaluation and an additional indicator of the quality of healthcare. Moreover, patient satisfaction may also predict health-related behaviours of patients such as adherence to treatment and recommendations. AIMS The study aimed to assess patients' level of satisfaction with public healthcare services a...